FAQ
Good questions, straight answers.
Everything you might want to know before you buy, and after.
The fan
Does it really need no electricity?
Yes. It runs only on the heat from your stove top. No cord, no batteries, no switch.
Will I feel a strong breeze?
No, and that's by design. It's a gentle, steady flow rather than a blower. You notice it as warmth reaching further into the room, not as wind.
Is it noisy?
No. It's rated at 25 dB or less, quieter than a whisper. The blades are the only moving part.
When does it start turning?
Once the stove top is warm, from around 50–75°C. It speeds up as the stove gets hotter.
How do I clean it?
When it's cool, wipe the blades and fins with a dry or slightly damp cloth. Never clean it while it's on a hot stove.
Your stove
Will it work on my stove?
It suits freestanding wood-burning and multifuel stoves with a flat top. For inserts, soapstone or anything unusual, use our free Stove Check and we'll tell you honestly.
Where should I put it?
Towards the back of the stove top, with the flue pipe behind it, facing the cold side of the room. Every kit includes a placement guide.
Is it safe?
It's designed for stove tops up to 350°C, and a bimetal base lifts it if the stove runs too hot, protecting the motor. The base gets hot, so lift it by the top, and keep children and pets supervised around the stove as always.
How much warmer will my room get?
It depends on your stove, your room and where the cold spot is, so we don't promise a number. That's why you get 30 to 90 nights to try it, depending on your kit: if the cold corner isn't noticeably warmer, you get your money back.
Will it save me wood or money?
It doesn't create heat; it moves the heat your stove already makes to where you sit. We don't publish savings figures we can't prove.
Delivery & returns
How long does delivery take?
Free tracked delivery to UK addresses usually takes 7–9 days from order. Order by 12 December for Christmas.
How do I track my order?
We email your tracking link as soon as your order ships. Can't find it? Check your spam folder, or contact us with your order number.
Will I pay customs or VAT on delivery?
No. UK VAT is included in the price, so there's nothing extra to pay when it arrives.
Can I return it if I change my mind?
Yes, within 14 days of delivery. Contact us and we'll send return instructions. See Delivery & returns for the details.
Guarantee & warranty
How does the Cold Corner Guarantee work?
Use it for 30 nights with the Single Kit, 60 nights with the Two-Room Kit or 90 nights with the Whole-Home Kit, counted from delivery. If your cold corner isn't noticeably warmer, contact us with your order number and a photo of the fan on your stove, and we'll refund you in full. You don't need to send it back.
What are the placement check and priority support?
With the Two-Room and Whole-Home Kits, send us photos of your rooms and stoves after delivery and we'll tell you exactly where each fan should go. Whole-Home Kit owners also get priority support: your messages are answered first, the same working day (Monday to Friday).
What does the lifetime warranty cover?
If the fan ever stops spinning in normal use (stove top 50–350°C), we send a new one free. It covers the motor and module, not drops or accidental damage.
How do I make a warranty claim?
Contact us with your order number and a short video of the fan on a lit stove, with the thermometer showing. We'll ship a new fan, and there's nothing to send back.
