Privacy policy

Last updated: 31 October 2026

This policy explains how EvenHeat ("we", "us") collects and uses your personal information when you visit our website, buy from us or get in touch. We are the controller of your personal information under UK data protection law (the UK GDPR and the Data Protection Act 2018).

1. What we collect

  • Contact and order details: your name, email address, delivery and billing address, phone number (if you give it), what you ordered and your order history.
  • Payment details: handled by our payment providers. We never see or store your full card number.
  • Messages: anything you send us through our contact or Stove Check forms or by email, including photos or videos you share for a guarantee or warranty claim.
  • Newsletter: your email address if you sign up, and whether you've unsubscribed.
  • Device and usage data: your IP address, browser and device type, the pages you visit and how you arrived at our site, collected through cookies and similar technologies.

2. How we use it, and why we're allowed to

  • To process and deliver your order, send order and tracking emails, and handle returns, refunds, guarantee and warranty claims. Legal basis: performing our contract with you.
  • To answer your questions, including Stove Check requests. Legal basis: our legitimate interest in helping customers, or taking steps at your request before a purchase.
  • To send you our newsletter and offers, only if you've signed up. You can unsubscribe at any time. Legal basis: your consent.
  • To understand how our site is used, measure our advertising and prevent fraud. Legal basis: our legitimate interests, and your consent for non-essential cookies.
  • To keep tax and accounting records. Legal basis: legal obligation.

We do not sell your personal information.

3. Who we share it with

We share your information only with service providers who need it to do a job for us:

  • Shopify, which hosts our store and processes orders and payments.
  • Payment providers such as Shop Pay and PayPal.
  • Our fulfilment partner and delivery carriers, who pack and deliver your order and provide tracking.
  • Email, analytics and advertising providers, who help us send emails, understand site use and measure ads.

We may also share information if the law requires it, to protect our rights or someone's safety, or as part of a sale or transfer of our business.

4. International transfers

Some of our service providers, including Shopify and our fulfilment partner, process information outside the UK. Where they do, we rely on safeguards recognised under UK law, such as adequacy regulations or standard contractual clauses, to protect it.

5. Cookies

We use cookies that are needed for the site to work, such as keeping items in your basket. With your consent, we also use cookies for analytics and advertising. You can change your choices or block cookies in your browser settings at any time, although blocking essential cookies may stop parts of the site, including checkout, from working.

6. How long we keep it

We keep order records for as long as tax and accounting rules require (usually six years). We keep messages and claim evidence for as long as we need them to handle your guarantee or warranty. We keep newsletter data until you unsubscribe.

7. Your rights

You have the right to ask for a copy of your personal information, to have it corrected or deleted, to restrict or object to how we use it, and to receive it in a portable format. Where we rely on your consent, you can withdraw it at any time.

To make a request, contact us. We may need to confirm your identity first, usually by checking details from your order. We'll respond within one month.

If you're unhappy with how we've handled your information, please tell us first so we can put it right. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

8. Security

Our store and checkout run over an encrypted connection, and we limit access to your information to the people who need it. No system is completely secure, but we take reasonable steps to protect your data.

9. Children

Our site isn't intended for children, and we don't knowingly collect information from anyone under 16.

10. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.

11. Contact

For any question about your personal information, use our contact form. We reply within 24 hours, Monday to Friday.