Shipping policy
Last updated: 31 October 2026
1. Where we deliver
We currently deliver to addresses in the United Kingdom only.
2. Delivery cost
Delivery is free and tracked on every order. There's no minimum spend and no code to enter.
3. Delivery times
Orders usually arrive 7–9 days after you place them. Your order is sent from our fulfilment partner's warehouse.
Delivery times are estimates. Peak periods, severe weather and carrier delays can occasionally add a few days. For Christmas, please order by 12 December.
4. Tracking your order
We'll email you a tracking link as soon as your order ships. Tracking can take a day or two to start updating after the first scan. See our Track your order page for tips, or contact us if your tracking hasn't moved.
5. Taxes and charges
Prices include UK VAT. There's nothing extra to pay on delivery.
6. Checking your address
Please check your delivery address before you pay. If you spot a mistake, contact us straight away with your order number. If your order hasn't shipped, we'll correct it. Once it has shipped, we can't change the address, but we'll help however we can.
7. Lost, late or damaged parcels
If tracking shows your parcel as delivered but you can't find it, check with neighbours and anywhere your carrier usually leaves parcels. If it still hasn't turned up after 48 hours, contact us.
If a parcel is lost in transit or arrives damaged, contact us with your order number (and a photo for damage). We'll send a replacement or refund you. You won't be left chasing the carrier yourself.
8. Changes and cancellations
Contact us as soon as possible if you need to change or cancel your order. If it hasn't shipped, we'll sort it. If it has, you can still cancel under our refund policy.
9. Contact
Any question about delivery: use our contact form. We reply within 24 hours, Monday to Friday.