Our promises

Two promises, in plain English.

One that it works in your home. One that it keeps working. Both on top of your legal rights.

  • Up to 90-night money-back guarantee
  • Lifetime motor warranty
  • Nothing to send back
30nights

Promise 1

The Cold Corner Guarantee

Use your EvenHeat fans for 30 nights with the Single Kit, 60 with the Two-Room Kit or 90 with the Whole-Home Kit, counted from delivery. If the cold side of your room isn't noticeably warmer, we'll refund you in full.

What you get

  • A full refund of what you paid
  • You keep the fan, nothing to post back
  • A free placement tip first, if you'd like one
How to claimContact us within your guarantee period with your order number and a photo of the fan on your stove. Moving it a few centimetres can make all the difference, so we'll offer that tip first if you want it.

Promise 2

The Lifetime Motor Warranty

If your EvenHeat fan ever stops spinning in normal use, we'll send you a new one free, for as long as you own it.

What's covered

  • The motor
  • The thermoelectric module
  • Normal use on a stove top between 50 and 350°C

Not covered

  • Drops and accidental damage
  • Use above 350°C
How to claimContact us with your order number and a short video of the fan on a lit stove, with the thermometer showing. We'll ship you a new fan, and there's nothing to send back.

These promises are extra and don't affect your statutory rights. Under UK law you can cancel an online order within 14 days of delivery, and goods must be of satisfactory quality, fit for purpose and as described. See Delivery & returns.

How to claim

Claiming takes two minutes.

  1. Step 1

    Get in touch

    Use our contact form, pick guarantee or warranty, and add your order number.

  2. Step 2

    Show us

    A photo of the fan on your stove for the guarantee. A short video for the warranty.

  3. Step 3

    We sort it

    We reply within 24 hours, Monday to Friday, with your refund or replacement.

Nothing to lose

Try it through the cold nights.

Free tracked UK delivery, 30 to 90 nights to prove it, and a fan that's covered for life.

Shop the Warm Room Kit