Refund policy

Last updated: 31 October 2026

We want you to keep your EvenHeat fan because it works in your home, not because you're stuck with it. This policy explains your options. None of it affects your statutory rights.

1. The 30-Night Cold Corner Guarantee

Use your fan for 30 nights from the day it's delivered. If the cold side of your room isn't noticeably warmer, we'll refund you in full.

  • How to claim: contact us within 30 nights of delivery with your order number and a photo of the fan on your stove.
  • You keep the fan. There's nothing to send back.
  • Moving the fan a few centimetres can make a real difference, so we'll offer a placement tip first if you'd like one. You're always free to go straight to the refund.

2. Changed your mind? (14-day cancellation)

You can cancel your order for any reason within 14 days of the day you receive it.

  1. Contact us within those 14 days to tell us you're cancelling. We'll reply with return instructions and the address to send it to. Please wait for these before posting anything.
  2. Send the item back within 14 days of telling us. Please return it unused and, where possible, in its original packaging.
  3. We'll refund the price you paid, including the original standard delivery cost, within 14 days of receiving the item back (or of you giving us proof that you've sent it, if that's sooner).

Return postage is paid by you, unless the item is faulty or not what you ordered. We recommend a tracked service, as the parcel is your responsibility until it reaches us. If an item comes back used beyond what's needed to inspect it, we may reduce the refund to reflect that.

3. Damaged, faulty or wrong item

If your order arrives damaged, faulty or not as described, contact us with your order number and a photo. We'll send a replacement free of charge, and you won't need to return the damaged one. If you'd rather have a refund, just tell us.

4. Lifetime Motor Warranty

If your EvenHeat fan ever stops spinning in normal use, we'll send you a new one free, for as long as you own it.

  • Covered: the motor and the thermoelectric module, when used on a stove top between 50 and 350°C.
  • Not covered: drops, accidental damage, or use above 350°C.
  • How to claim: contact us with your order number and a short video of the fan on a lit stove with the thermometer showing. We'll ship the replacement, and there's nothing to send back.

5. Kits and bundles

If you return the whole kit, you get a full refund. If you keep part of a multi-fan kit, we'll refund the difference between what you paid and the price of the items you keep.

6. How refunds are paid

Refunds go back to your original payment method. Your bank may take a few extra days to show the money in your account. If you haven't seen it 10 working days after we confirm your refund, let us know and we'll chase it.

7. Your legal rights

These promises are in addition to your rights under UK consumer law, including the Consumer Rights Act 2015. Goods must be of satisfactory quality, fit for purpose and as described, and if they're faulty you're entitled to a repair, replacement or refund.

8. Contact

For anything about returns, refunds, the guarantee or the warranty, use our contact form. We reply within 24 hours, Monday to Friday.