Terms of service
Last updated: 31 October 2026
These terms apply when you buy from EvenHeat ("we", "us") through this website. Please read them before you order. They don't affect your statutory rights as a consumer.
1. About us
This store is operated by EvenHeat. You can reach us through our contact form, and we reply within 24 hours, Monday to Friday.
2. Our products
We sell heat-powered stove fans and accessories for use on freestanding wood-burning and multifuel stoves. We describe them as accurately as we can, but colours and finishes may look slightly different on your screen. Please follow the placement and safety guidance that comes with your fan, including keeping the stove top below 350°C.
3. Ordering and our contract with you
When you place an order, you'll receive an email acknowledging it. Our contract with you is formed when we email to confirm your order has been accepted or dispatched. We may decline an order, for example if an item is out of stock or there's an obvious pricing error. If so, we'll tell you and refund any payment in full.
Our products are sold for personal and household use, not for resale.
4. Prices and payment
Prices include UK VAT. Delivery is free. The price you pay is the price shown when you place your order. Payment is taken when you order.
5. Delivery
We deliver to UK addresses only, usually within 7–9 days of your order. See our shipping policy for details. If something prevents us from delivering on time, we'll let you know.
6. Cancellations, returns and our guarantees
You can cancel within 14 days of receiving your order. You also have our 30-Night Cold Corner Guarantee and Lifetime Motor Warranty. All of these are set out in our refund policy and on our Guarantee & warranty page.
7. Our responsibility to you
If we fail to keep to these terms, we're responsible for loss or damage you suffer that is a foreseeable result of that failure. We're not responsible for loss or damage that isn't foreseeable, or for business losses.
Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for breach of your legal rights in relation to the products, including the right to receive goods that are as described, of satisfactory quality and fit for purpose.
8. Website content
The text, images and designs on this website belong to EvenHeat or are used with permission. Please don't copy or reuse them without our written permission.
9. Shopify
Our store runs on Shopify. Any purchase you make is made with EvenHeat, not with Shopify, and Shopify isn't responsible for the sale or the products.
10. Your personal information
We use your personal information as described in our privacy policy.
11. Changes to these terms
We may update these terms from time to time. The terms that apply to your order are the ones in place when you placed it.
12. Law and disputes
These terms are governed by the law of the part of the United Kingdom where you live, and you can bring legal proceedings in your local courts. If you have a problem, please contact us first and we'll do our best to put it right.